Dispute Resolution


Contact Us


We welcome every opportunity to resolve any concerns or problems you may have with our service or any product we have helped you to obtain. If you have a complaint, are not happy with our service or just want more information, please tell us.



By letting us know, you give us the best possible opportunity to address your concerns and amend any errors that may have been made.



In the first instance, please contact our office by calling 07 5452 9000 or 1300 365 035.


Internal Dispute Resolution


If your concern is still not resolved to your satisfaction please write to:


Auscredits - Internal Dispute Resolution Committee
PO Box 1047
Mooloolaba Qld 4557


Your concern will be reviewed by our IDR Committee, which has authority to deal with the matter. We will inform you of the outcome within 45 days of receiving your dispute or complaint.


External Dispute Resolution


If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.


Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001


External dispute resolution is a free service established to provide you with an independent mechanism to resolve your specific complaints. However, as per AFCA guidelines you must attempt to resolve your complaint with us before contacting AFCA.


Call us today if you have a problem. We are here to help you.